Refunds & Returns Policy
We want you to love your tee. If something isn’t right, we’ll make it right.
✅ If Something is not right including
If your item arrives:
- Damaged
- Defective
- Incorrect
👉 We’ll send a replacement — at no cost to you.
📦 Return Conditions
- Must be requested within 15 days of delivery
- Item must be unused, unworn, and in original condition
📩 Start a Return
Email us at:
support@grafitees.store
- Order number
- Description of the issue
- Photos (if applicable)
We respond quickly — real humans, no bots.
Made-to-Order Products
Each item is made just for you. Because of this, we do not accept returns for:
- Wrong size selected (Please use the size chart provided to avoid this)
- Change of mind
👉 However, if there’s any issue, we’ll always work with you to find a fair solution.
📦 Conditions
- Item must be returned unused and in original condition
- You are responsible for return shipping costs unless the item is defective
Exception for Custom-Made Products
Under EU law, the right of withdrawal does not apply to:
- Products made to order
- Personalized or custom items
👉 Since many of our products are made-to-order, this exemption may apply.
However, if your item is defective or incorrect, you are always entitled to a refund or replacement.
Refund Processing
- Refunds are issued within 5–10 business days after approval
- Original shipping costs are non-refundable unless the item is faulty