Refund Policy

Simple, fair, and transparent — because you deserve a hassle-free experience.

At GrafiTees.store, we stand behind the quality of our products.

If something isn’t right, we’ll make it right — quickly and fairly.

When You’re Covered (On Us)

You are eligible for a full refund or replacement if your item is:

  • Damaged upon arrival
  • Defective or poor quality
  • Incorrect (wrong item, size, or design sent)

Refund Request Window

  • Requests must be made within 15 days of delivery

Start Your Refund

Email us at:
📧 support@grafitees.store

Please include:

  • Your order number
  • A brief description of the issue
  • Photos (for damaged/incorrect items)

👉 This helps us resolve your case faster.

What Is Not Eligible

Because all items are made to order, we do not offer refunds for:

  • Wrong size selected
  • Change of mind
  • Incorrect shipping address provided

👉 Please double-check your order and size before completing your purchase.

Your Legal Rights (EU Customers)

If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

📦 Conditions for Withdrawal

  • Item must be unused and in original condition
  • You must notify us within the 14-day period
  • Return shipping costs are paid by the customer


Important Note

Under EU law, the right of withdrawal does not apply to:

  • Products that are made to order
  • Customized or personalized items

👉 Since most of our products are made specifically for you, this exemption may apply.

However, this does not affect your right to receive a refund or replacement if your item is faulty or incorrect.

How Refunds Are Issued

  • Refunds are processed within 5–10 business days after approval
  • Funds are returned to your original payment method

Shipping Costs

  • Original shipping costs are non-refundable
  • If the issue is our fault, we cover everything

Prefer a Replacement?

We’re happy to send a new item instead of a refund if you prefer.

Just let us know when contacting support.

We’re building GrafiTees to be a brand you can trust.

That means:

  • Fair policies
  • Fast support
  • No unnecessary friction

If something feels off, just reach out — we’ll take care of you.

✔️ 30-Day Refund Protection
✔️ Fast Issue Resolution
✔️ Real Human Support

👉 “30-Day No-Stress Guarantee — If your item arrives damaged or incorrect, we’ll replace or refund it fast.”